CAPSPARK SUPPORT
A little help
goes a long way.
A question about captions, an export, or your account? Get in touch.
support@capspark.aiInclude your iPhone model, iOS version, CapSpark version and what happened. A screenshot of an error can help. Never send your password or full payment details.
A few useful answers.
How do I add captions to a video?
In CapSpark, choose a video from Photos or Files. Pick a caption style, then tap Create captions. Review the words and make any edits before exporting.
Can I change the words or the style?
Yes. You can correct caption text, adjust timing and change the caption style in the editor. You can also change caption size, color and position.
Does caption generation need the internet?
Yes. Extracted audio is sent to our transcription provider to create captions. Your original video stays on your device. Read our privacy policy.
My export did not finish. What should I do?
Keep your original video, check that your iPhone has free storage, and try the export again. If it still fails, email us with the error message and your app version.
How do I manage a subscription or get a refund?
Apple handles iOS purchases. Find subscription and refund instructions, including links to Apple's services.
How do I delete my account or request my data?
Request account deletion from Settings in the app, or email us for an access, correction, export or deletion request. Account deletion does not cancel an Apple subscription. See how deletion and retention work.
CapSpark is operated by Lucent Interactive Inc.